Locating an Oklahoma City auto repair shop that you can trust can be a complicated task. In this article, Justin Richardson, Customer Service Manager, at AAMCO shares how to find a quality and trustworthy repair shop. Richardson believes most auto repair in Oklahoma City stay in business because they have a solid track record and positive testimonials from past clients. AAMCO’s fifty-year history is a testament to their success. The AAMCO brand takes pride in providing quality workmanship and customer care. In addition, they offer top warranty coverage which helps promotes goodwill and ongoing business.
Richardson suggests you ask a few good friends or neighbors for a recommendation first. Once you have a few candidates call them on the phone, describe the problem, ask their rates and get a general feel for how they’ve handled your call. If you have a transmission problem select a repair shop with experience in this area. A good Oklahoma City auto repair shop should be respectful, give advice that is easy to understand and not pressure you into anything hasty.
Next, use the internet. Check your local Better Business Bureau (BBB) or State Consumer Affairs. Review their licensing and make sure it is still valid. Look for any registered complaints and note length of ownership. Google the name of your Oklahoma City auto repair and read any customer reviews or testimonials. Even though some reviews cannot be verified, most likely a “negative review” is from a former unhappy customer. Make sure you check out the website of each repair shop candidate carefully. In addition, gather facts from their website, such as: any free service or diagnostics they may offer and information on their warranties and service.
After choosing a transmission repair shop, now pay them a visit. Are there other cars in the shop? Is the shop organized and relatively clean? Look for certifications for the technicians working on your car. ASA, ASE, ATRA, and ATSG certified are the most respected in the industry. Discuss with your repair professional your car’s problem and make sure they are knowledgeable about your car. Make sure all your questions are answered prior to authorizing any engine or transmission repair service. Make sure any issue is verified first by a technician. Do not authorize any repairs until you confirm the mechanic has seen the problem visually, opened the hood, turned on the car and confirmed the diagnosis. Also, should the scope of the work change during the repair, your approval is required in writing.
By following Richardson’s advice, finding an auto repair shop will be hassle-free. He believes that an honest shop will have consistent testimonials, online information, communication with their customers, and will run their business in a professional manner. Richardson would trust and hire this shop!