When it comes to the ‘best of the best’ in business, you might immediately think the best at customer service, customer satisfaction and a low return rate. These are the qualifications that Miracle-Ear looks for in their Platinum Club franchise selection each year. It’s not by luck that Ken Kidd and his three family-owned and operated Miracle-Ear hearing centers in the Kansas City area have won this honor for the last four years in a row now. He and his team, who have all gone through Miracle-Ear online training and have certifications in front desk and consultation, are one in six Miracle-Ear franchises across America (there are 1,200 locations) that received this elite award. Not just one year but over the last four years. The Miracle-Ear corporate headquarters sends out customer survey cards and the patient has a chance to let them know how they liked their experience and how the hearing aids are working for them. Kidd says customer service is their main priority.
It’s important to Kidd to keep the most up to date testing and programming technology available. They have a sound proof booth, the latest and greatest in audiometers and they offer a video otoscope, where they can project images of the ear canal onto a television screen and, also, offer in-store demos of hearing aids. Kidd says, “Our equipment is hi-tech with a lot of features. We are able to demonstrate Bluetooth capabilities so we have flat screen TVs in all of the offices so we can demonstrate TV and cell phone capabilities.”
One thing that sets Kidd’s Miracle-Ear franchise apart from the rest is his community involvement. Kidd says, “We are constantly doing open houses. We just finished one this week and did one the week before. We reach out to retirement centers and communities.” And the commitment to the community doesn’t end there. “We are in the midst of developing what we call an outreach program, where we are trying to get into retirement centers and even screen people’s hearing in their own homes, for free!”
When you purchase a hearing aid in the Kansas City area Miracle-Ear hearing centers, you are actually not just purchasing a product, but also a commitment to exceptional customer service. Kidd and his team as the patients back to their store every six months so they can do a complimentary cleaning of the hearing aid. They will also check to make sure everything is working well and will sometimes recheck your hearing to make sure the instrument continues to match the hearing loss.